1. Introduction

First 1 (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our website or in person.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, Emirates ID number, passport data, and other identification or contact details you provide.

• Service Data: Documents you submit for processing (e.g., visa, ID, business setup).

• Usage Data: IP address, browser type, device info, and pages visited.

• Cookies & Tracking: We use cookies to improve performance, analyze usage, and personalize your experience.

3. How We Use Your Information

We use your data to:

• Provide and manage government-related services.

• Contact you regarding your requests or inquiries.

• Process payments and issue invoices.

• Improve our services and customer support.

• Comply with legal obligations and requests from government entities.

4. Sharing of Information

We do not sell or rent your personal data. We may share your information only with:

• Government authorities (e.g., ICA, GDRFA, MOHRE) for completing your requested services.

• Service providers (e.g., translation agencies, payment gateways) under confidentiality obligations.

• Legal entities when required by law or official investigation.

5. Data Retention & Security

We retain your data only as long as necessary to fulfill the purpose for which it was collected, or as required by law. We apply strong administrative and technical safeguards to secure your data, though no system is 100% immune to threats.

6. Your Rights

You have the right to:

• Access or update your personal data.

• Request deletion of your information (unless legally restricted).

• Withdraw consent for marketing communication.

• Disable non-essential cookies via your browser.

To exercise your rights, please contact us via the information below.

7. Cookies Policy

Our site uses essential and optional cookies:

• Essential cookies: Required for site functionality (e.g., form submission).

• Analytics cookies: Used to measure performance and user behavior.

• Marketing cookies: May be used to personalize content or offers.

You can manage cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, security, or privacy practices. Please refer to their policies before submitting personal data.

9. Policy Updates

We may modify this policy at any time. The updated version will be posted here with the effective date. Continued use of our services after changes implies your acceptance.

10. Contact Us

For questions regarding this Privacy Policy or to submit a data request:

📧 Email: privacy@first1.ae

📍 Office: Hor Al Anz, Deira – Dubai, United Arab Emirates

📞 Phone: +971 [xxx xxx xxxx]