1. Acceptance of Terms

By accessing or using the services provided by First 1, you agree to be bound by these Terms of Service. If you do not agree with these Terms, you must refrain from using our services.

2. Scope of Services

First 1 offers administrative assistance and facilitation of government-related services in the UAE, including but not limited to:

• Emirates ID applications and renewals

• Visa and residency processes

• Labor contract services

• Company licensing and business setup

• Translation and attestation

• Government document handling

We act solely as a service facilitator and are not a government authority.

3. Eligibility & User Responsibilities

You must be 18 years or older to request services. You agree to:

• Provide accurate and complete information

• Use our services only for lawful and personal/business purposes

• Comply with all applicable UAE laws and regulations

First 1 reserves the right to reject or cancel any request if submitted documentation is invalid, incomplete, or in violation of UAE law.

4. Service Fees & Payments

All service fees are to be paid in advance. Once a process has been initiated, payments are non-refundable unless otherwise agreed in writing. Government fees and third-party charges may vary.

5. Confidentiality & Data Protection

We treat all personal and company information with strict confidentiality and comply with applicable data protection laws. We do not sell or share your information with third parties unless required by law.

6. Limitation of Liability

While we aim to provide accurate, fast, and reliable service, First 1 is not responsible for delays, rejections, or errors caused by external government entities or incomplete documentation provided by clients.

7. Modifications to Terms

First 1 may update these Terms of Service periodically. Continued use of our services after such updates constitutes acceptance of the revised Terms.

8. Termination

We reserve the right to suspend or terminate your access to our services for non-compliance with these Terms or for any misuse of our platform.

9. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved in accordance with UAE legal procedures.

10. Contact Us

For any questions regarding these Terms, please contact us:

📧 Email: support@first1.ae

📞 Phone: +971 [xxx xxx xxxx]

📍 Location: Hor Al Anz, Deira – Dubai, UAE